Shipping Policy

Shipping Policy

Effective Date: 30-08-2024

At Red Sandal Tea, we strive to provide the best shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://redsandaltea.com/

1. Shipping Destinations

  • Domestic Shipping: We ship to all addresses within [INDIA]. This includes PO Boxes and APO/FPO addresses.
  • International Shipping: We currently offer international shipping to select countries. Please check during the checkout process to see if we ship to your location.

2. Shipping Rates and Delivery Estimates

 

  1. Shipping Costs

    • Shipping charges for your order will be calculated and displayed at checkout.
    • Free shipping is available on orders over , subject to terms and conditions.

  2. Delivery Times

    • Domestic Shipping: Standard delivery typically takes 48 Hours – 7 business days. Expedited options are available at an additional cost.
    • International Shipping: Delivery times vary depending on the destination and customs processing. Estimated delivery times are 48 Hours – 7 business days. 

  3. Processing Time

    • All orders are processed within 48 Hours – 7 business days. Orders are not processed or shipped on weekends or holidays.
    • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

  4. Order Tracking

    • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

3. Shipping Methods

  • We offer various shipping methods, including standard and expedited options. The available shipping methods and their associated costs will be displayed at checkout.

4. Customs, Duties, and Taxes

  • International Orders: Red Sandal Wood is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Customs policies vary widely from country to country. Please contact your local customs office for more information.

5. Shipping Restrictions

  • Some products may have restrictions based on destination, including hazardous materials and certain oversized items. If an item cannot be shipped to your location, you will be notified during the checkout process.

6. Delayed or Lost Shipments

  1. Delayed Shipments

    • If your shipment is delayed, please contact us at +91 9032534699 with your order number and we will investigate the issue.

  2. Lost Shipments

    • If your shipment is confirmed lost by the carrier, we will either send a replacement or issue a refund.

7. Damaged Items

  • If you received your order damaged, please contact us immediately at +91 9032534699. Please save all packaging materials and damaged goods before filing a claim.

8. Incorrect Shipping Information

  • Red Sandal Tea is not responsible for packages not delivered due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your shipping address before placing your order.

9. Changes to This Policy

  • We may update our Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the most recent update will be noted at the top.

10. Contact Us

  • If you have any questions about our Shipping Policy, please contact us at +91 9032534699.